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Shipping policy

Our products are shipped within 2-3 Days using the following carrier: Royal Mail. If you are in the UK you should receive your order within 2-5 business days. We also offer Collection & Drop off services if you are local.

What’s included with the Tracked Shipping service:

  • SMS and Email notifications
  • Collection from Post office or Delivery office
  • Inclusive item tracking (End to End)
  • £75 or £750; inclusive compensation for loss or damage
  • Check the status of your delivery Online
  • Delivery to Safe-place available
  • Proof of Delivery: Includes a photo taken at the doorstep upon delivery

In-Flight Choices: 
Recipients can change delivery preferences before the first attempt is made, such as selecting a designated SafePlace or a preferred neighbour.
Signatures: An optional signature on delivery can be added if you require extra security.
Special Additions: Includes age verification options and Sunday parcel deliveries in select areas.

Order Processing Time
All orders are processed within 2 to 3 business days (Monday through Friday, excluding public holidays).
Orders placed after 2:00 PM will begin processing the next business day.

Order Tracking
Once your order ships, you will receive an email containing your tracking number and a link to monitor its progress.

Lost or Damaged Packages
If your item arrives damaged, please take photos and contact us within 48 hours of delivery. If a package is lost in transit, notify us within 7 days of the expected delivery date so we can file a claim with the courier.

Local device collection 
Local Area: Available for residential and business addresses within the designated Huddersfield local service zone. (HD1, HD2, HD3, HD4, HD5, HD6, HD7, HD8, HD9)
Appointment Basis: Collections must be pre-booked online or via phone (+44 7954 837745) alongside your repair request.
Eligible Devices: Mobile phones, tablets, laptops, and desktop computer components agreed upon during booking.
ID & Verification: The person handing over the device must match the booking name or provide verifiable authorization.
Initial Inspection: Our Technician will perform a basic exterior check and provide a physical or digital collection receipt. You are required to a sign a form and we will take a photo of the device condition on collection. We will also issue you a delivery receipt and photo when its re-delivered after repair.
Return Drop-Off: Repaired devices are returned directly to your collection address
Packaging: Devices will be safely secured in transit-safe containers by our Technicians.