How our returns policy works.
Change Of Mind - We offer a no quibble 60 day money back guarantee for all goods shipped correctly that are not required. If the item is not required, please send the item back for a full refund in its original condition, unused with its original packaging. The buyer will be responsible for all return postage costs for the return. You have 30 days after purchase to let us know about this. Please Contact us if you are planning a return for change of mind do not open a return request.
Wrong Item Received - In the unlikely event that the wrong item is received, Please get in contact us do not return the item or begin a returns request otherwise you we cannot send you a replacement. You will be forced to return the item and get a refund. No replacement can be sent unless you follow the above procedure.
Faulty/Damaged Item- For items which are faulty/damaged on receipt, please notify us within 14 days by eBay messaging only. We will most likely dispatch you a replacement that very same day and you will most likely not be required to return the item to do us. If the item does need to be returned we will then issue you with a PID number for reference and that should be quoted on all future correspondence. We will refund the returns minimal postage costs for sending the items back to us, usually second class post if the item is confirmed as faulty. Please do not open a returns request until you have contacted us and spoken to our customer services so we know of your intent.
Fraudulent Returns - This is where a customer returns an item that’s is fully working and claims the item is faulty. In this instance all products are checked once we received the return. If the item is fully operational we will not refund postage costs on this return. Instead you will no longer qualify to purchase items from us in the future via any of our sales venues. We are very strict on fraudulent returns and take it very seriously. Ensure you return the item under the correct reason in order to avoid dispute.
Final Note – Please contact us before returning any items as we can usually resolve most issues without a return. Get in touch via email before you take any action. When returning an item please put a note with the fault or the reason for return and your Full Name , Date and Email Address to ensure your return is handled as quickly as possible.